Refund & Cancellation Policy
Last updated: 31 October 2026
This policy applies to all purchases of ZeInfoTech POS licenses (Retail, Salon & Spa, Restaurant) from ZeInfoTech.
1. Try before you buy
Before paying, every customer can use the live demo of the full software and ask for a free demo call. Please make sure the software fits your business before you pay.
2. No refunds after payment
ZeInfoTech POS is a digital software license. Once payment is made, the purchase is final and the amount is not refundable, whether or not the license has been activated or installed.
3. Duplicate or excess payments
If you are charged twice for the same order, or pay more than the order amount by mistake, the extra amount will be refunded to the original payment method after we verify it. Contact us with the payment reference. Refunds are typically credited within 5–7 working days, depending on your bank.
4. Failed transactions
If money was debited but the payment failed, the amount is normally reversed automatically by your bank or the payment gateway within 5–7 working days. If it is not, contact us with the transaction details and we will help.
5. Cancellation
You may cancel an order any time before payment. After payment, orders cannot be cancelled. You can reschedule your installation date at any time by contacting us.